We confuse what people have clicked on for what they’ve read. We mistake sharing for reading.

every business wants to grow

 

On March 9, 2014, Tony Haile, CEO of Chartbeat, wrote What You Think You Know About the Web Is Wrong:

“We confuse what people have clicked on for what they’ve read. We mistake sharing for reading.”

“In 1994, a former direct mail marketer called Ken McCarthy came up with the clickthrough as the measure of ad performance on the web. From that moment on, the click became the defining action of advertising on the web. The click’s natural dominance built huge companies like Google and promised a whole new world for advertising where ads could be directly tied to consumer action.” […]

“In 20 years, everything else about the web has been transformed, but the click remains unchanged […]”

“Myth 1: We read what we’ve clicked on” […]

“Myth 2: The more we share the more we read” […]

“Do We Read the Articles We Share”?

“[…] there is no relationship whatsoever between the amount a piece of content is shared and the amount of attention an average reader will give that content.”

 

On June 6, 2014, James Robinson wrote Facebook VP insults our intelligence, argues limiting organic brand reach is not about making money:

“Over the last two years, Facebook has slowly begun cutting back on the organic reach of page posts, whittling it down from 16 percent in 2012 to around two percent now for pages with over 500,000 fans. Brands have found themselves paying money lately to get posts out to fans that they’d already paid money to acquire.”

 

On June 7, 2014 Jason Calacanis wrote:

“If someone follows my page I should know 100% that they are going to see it – especially if I paid for that like. In fact, there is a HUGE class-action law suit waiting to happen from people who paid for LIKES with the understanding their updates would reach those paid for fans.”

 

Enter Shario (Full disclosure: I was a co-founder):

The problems above, had a big impact on how our team at Shario developed our mobile app for customer referrals & customer loyalty.

With Shario we want to help small offline stores / brick & mortar businesses in times of eCommerce & showrooming.

 

Let it grow

 

In contrast with the problems cited in the beginning, with Shario the business owner sees revenues directly tied to consumers acting (inviting each other). Not the check-in into the location or the social sharing are being tracked and rewarded but those invites which have lead to new foot traffic spending real dollars.

Loyalty programs and apps that let customers collect points do not do more than keep existing customers loyal.

Whilst customer loyalty is also built in, Shario first and foremost drives customer referrals. We want to bring completely new foot traffic to small businesses: Revenues they would not have had without Shario.

 

iOS version

 

CRM features in Shario let multiple staff members in multiple store locations know what typically only the owner knows: Who to thank for bringing how many paying customers? Who is how loyal? Who gets a lot of refunds?

 

Contact me at @salesenablement

Loyalty and rewards programs in Canada

Shario app
Shario app (also see these visuals)

Normally, this blog is focused on Sales Enablement for b2b.

Here my list of Canadian Sales Enablement companies / experts.

Here my worldwide list.

As a Canada-based co-founder of Shariomobile app for customer referral & loyalty at brick & mortar businesses – I started a work in progress list of similar apps / solutions / companies in Canada.

I also added a few eCommerce players.

Let me know what I’m missing. Last update 12-Sep-2021:

“A 2014 Maritz (Bond Brand Loyalty) report found that 90 percent of Canadians are members of at least one loyalty rewards program. We have also quickly embraced online shopping and have a high penetration of mobile usage. Almost 80 percent of Canada’s addressable population owns a mobile phone, according to a 2014 eMarketer report. These factors, along with companies like Starbucks and Tim Hortons who have tied loyalty to mobile payments, are helping to drive Canadian comfort levels with mobile payment adoption.”

AdvanTag advantag.me
Aeroplan Montreal-based Aeroplan loyalty program for Air Canada Used to be made by AIMIA. Aeroplan® Membership Card. Aeroplan is a coalition loyalty program. Used to be owned by Aimia, a global loyalty management company. The Aeroplan program was created in July 1984 by Air Canada. Montreal, January 10, 2019 – Data-driven marketing and loyalty analytics company Aimia Inc. (TSX: AIM) (“Aimia”) today announced the completion of the previously-announced sale of Aimia Canada Inc. (“Aimia Canada”), the owner and operator of the Aeroplan loyalty program, to Air Canada, pursuant to the share purchase agreement entered into and announced on November 26, 2018 (“the share purchase agreement”).
AIMIA (see Aeroplan). Montreal, January 10, 2019 – Data-driven marketing and loyalty analytics company Aimia Inc. (TSX: AIM) (“Aimia”) today announced the completion of the previously-announced sale of Aimia Canada Inc. (“Aimia Canada”), the owner and operator of the Aeroplan loyalty program, to Air Canada, pursuant to the share purchase agreement entered into and announced on November 26, 2018 (“the share purchase agreement”).
Air Miles by LoyaltyOne, Inc. AIR MILES® Reward Program Membership Card www.airmiles.ca Airmiles is currently testing iBeacons and will be testing Android Beacon technology soon (end of 2015 / start of 2016)
Altitude – Air Canada rewards its most loyal customers through its top tier recognition program, Altitude, that offers frequent flyers
AMEX Rewards / catalogue.membershiprewards.ca American Express Rewards
Android Pay / Google Wallet app
AvidTap
Avion points – RBC’s Avion cardholders earn RBC rewards points. The most significant benefit of RBC’s Avion card is that you can fly on any airline, with no blackout periods or seat restrictions. “Two of the most popular travel rewards programs in the country are CIBC’s Aerogold and RBC’s Avion.”
belly card bellycard.com
Best Buy Rewards Best Buy® Reward Zone™
BMO Perks™ – BMO partnered with merchants for exclusive offers and savings when using a BMO MasterCard with specific merchants
Bond Brand Loyalty (see SynapzeINSTANT™)
Buytopia (Toronto’s buytopia.ca launched SnapSaves, now owned by Groupon; an app that pays consumers cash to shop) snap.groupon.com
CAA The Canadian Automobile Association (CAA) is rebranding its two-decade old loyalty program to CAA Rewards™ from Show Your Card & Save®. Over the last 15 years, CAA Rewards has grown to be one of Canada’s largest loyalty programs, with the most partners worldwide – more than 164,000 locations for savings worldwide, including 110,000 retail locations in North America & popular online merchants.
Canadian Tire Rewards / Canadian Tire Money® – Canadian Tire debuts mobile credit card app, game and loyalty card; September 23, 2015: “new mPay & Play mobile app available to all holders of the retailer’s Canadian Tire Options MasterCard. Allows users to pay for all of their Canadian Tire store purchases, redeem loyalty points, and unlock badges to collect bonus digital Canadian Tire money.” Canadian Tire’s new mPay&Play app for its MasterCard customers combines mobile banking payments with loyalty programs & promotional offers.
cardstar cardstar.com expresscheckoutapp.com
Carrot Rewards app. More Rewards morerewards.ca was one of four charter loyalty providers – joining Aeroplan, the Cineplex Scene movie rewards program and Petro Canada’s Petro Points – to partner with the new Carrot Rewards app, which rewards customers for making positive lifestyle choices. Toronto-based Social Change Rewards, which developed the app Carrot Rewards. Created with funding from both the federal & B.C. governments, as well as a reported $2m from VCs, the Carrot App awards points to users who make positive health & lifestyle choices, such as taking a healthy quiz or looking at a healthy recipe. The app is designed to capitalize on Canadians’ love of apps & loyalty programs. The average Canadian has 4 loyalty cards in their wallet, with more than 50% saying they frequently use them to accumulate miles & points.
Checkout 51 checkout51.com
CIBC Aerogold. Two of the most popular travel rewards programs in the country are CIBC’s Aerogold and RBC’s Avion.
CIBC mobile payment app
Clubovahi clubovahi.com Toronto, Canada
Drop Loyalty Inc. “One rewards program for all your favorite brands.” Launched in Canada on the iOS app store June 29, 2016. earnwithdrop.com https://www.joindrop.com “By linking any credit or debit card you use for every-day purchases, Drop will find your purchases as you make them. As Drop discovers your relevant purchases, it rewards you with points” (Built in Toronto, ON). “Already raised $1 million CAD in funding from U.S.-based investors like ff Venture Capital, White Star Capital, and Rothenberg Ventures.” Highline VC is the only Canadian investor. “The company is partnered with brands like Wealthsimple, Foodora, Chef’s Plate, Urbery, Thirstie, Carnivore Club, & FanXchange, […] “With some of the programs out there in market, a lot of brands that are promoted are not exactly the brands that young people shop at,””
Delta (see Marriott Rewards)
Denny’s Canada loyalty and rewards program – MyDenny’s, a new social, loyalty platform
Esso Extra®
Flipp (iOS/Android) flipp.com Flipp takes the weekly flyers crammed in your mailbox and puts them on your phone or tablet in a clean, searchable app.
GasBuddy (iOS/Android/Blackberry/Windows Phone) gasbuddy.com finding the station closest to you with the lowest price per liter
Global Payments Inc. / Global Payments Canada; integrating their payment technology offerings with Virtual Next’s (see below) mobile payment & loyalty solution. Merchants will be able to accept payment via both Apple’s & Google’s digital wallets. Goal: launch the product in fall 2015.
GoodLife Fitness Member Advantage goodlifefitness.com/member-advantage/ goodlifefitness.com/rewards“Living the GoodLife is more than just a gym membership.” Introducing the GoodLife Member Advantage Program. Exclusive to GoodLife members
Groupon snap.groupon.com
HBC Rewards hbc.com/hbcrewards/ Hudson’s Bay Company (HBC) Hudson’s Bay Rewards™ Card. thebay.com
hmv Canada, retail destination for music and entertainment. The company’s loyalty rewards program is called pure purehmv.com. 1.7 million plus activated members. The affairs, business and property of Pure HMV Loyalty Limited (In administration)(the Company) are being managed by the Joint Administrators. The Joint Administrators act as agents for the Company and contract without personal liability. Neil David Gostelow, William James Wright and David John Pike are authorised to act as insolvency practitioners by the Institute of Chartered Accountants in England and Wales. Pure HMV Loyalty Limited (In administration) is registered in England No 08384690. Registered office: 15 Canada Square, London, E14 5GL. We are bound by the Insolvency Code of Ethics.
Holt Renfrew – Feb. 11, 2015 registration for Holt Icon Privileges was opened; microsite, HoltIcon.com Canadian department store chain Holt Renfrew is rolling out a new bespoke rewards program: Holt Icon Privileges
Influitive influitive.com helps companies mobilize their advocates to boost referral leads, reference calls, social media participation and more. Toronto & San Francisco
Kangaroo Rewards kangaroorewards.com mobile loyalty and rewards program. Muscle Depot already deployed the Kangaroo Rewards program across all their locations in Montreal, Laval and Blainville. A Mobicept Product
Key To The City: T.O. Key To The City @TorontoCityKey Toronto Key To The City! Get instant loyalty perks citywide with your own key. Show The Key. Get The Perks. torontocitykey.com
KnexxLocal (with Instamonial™, KnexxLocal’s free mobile app, local businesses can get more word-of-mouth referrals) Canada, Toronto, ON
Kobo Super Points aims to make reading more rewarding. Kobo launches rewards loyalty program where customers instantly earn points with every eBook and magazine purchase they make online at Kobo’s site, or via Kobo’s free reading app. They can redeem those points from a catalogue of more than one million titles across a variety of genres.
Linkett linkett.com formerly WestonEx / westonexpressions.com “Creating Consumer Engagement & the Ability to Track it”. Kitchener, Ontario, Canada
Loblaw (see Ugo and PC Plus)
LoyaltyOne, Inc. (see AIR MILES®)
Marriott Rewards, Marriott International’s award-winning loyalty program, is being expanded to include Delta Hotels and Resorts. Marriott Rewards members can now earn points or miles and Elite night credits, and redeem for free night stays, at twenty-one Delta Hotels across Canada, with the brand’s fourteen remaining Canadian properties joining the program in late April 2016. Delta Privilege members will also now enjoy the full benefits of Marriott Rewards membership. “Marriott Rewards’ expansion to include Delta Hotels gives our members even more choice when traveling in Canada,” said Don Cleary, President of Marriott Hotels of Canada. Delta Hotels features properties located in major Canadian centers of business as well as popular tourist destinations, including its flagship property Delta Toronto, Delta Ottawa City Centre, and the elegant Delta Grand Okanagan Resort—all of which are now available for members to earn and redeem points. Marriott International acquired the Delta Hotels brand in April 2015.
McDonald’s offers a McCafe sticker card for regular coffee drinkers
Merchant Customer Exchange (MCX), mobile payments venture co-owned by US retail chains. CurrentC, CurrentC & Logo, MCX, MCX Merchant Customer Exchange & Design and all associated proprietary marks are trademarks of Merchant Customer Exchange LLC
Metro (adds mobile component to loyalty program)
metro moi™ Program
mobilexco The Mobile Experience Company, Whitby, ON, Canada mobilexco.com Mobile marketing platform, Tether™, helps businesses build relationships with people. Fosters 1:1 connections between merchants & customers and tracks their actions across all media touch-points (online & offline). Measures everything in real-time & easy to identify actionable insights. Simplified the world of mobile marketing – No apps to download. No special hardware required. Tether-Experience-Management-Platform
mobizou mobizou.com Location Based Mobile Marketing Platform with loyalty & referrals. Calgary, AB
Mopals
More Rewards morerewards.ca is one of four charter loyalty providers – joining Aeroplan, the Cineplex Scene movie rewards program and Petro Canada’s Petro Points – to partner with the new Carrot Rewards app, which rewards customers for making positive lifestyle choices.
New Rewards – a joint program between Copeesh! and New Canadians. Coming soon.
Omnego Inc omnego.com (white-label mobile app platform that empowers mobile engagement between businesses and their mobile users)
PayRange Inc. payrange.com mobile payment solution for machines, launching the vending industry’s first mobile based rewards and loyalty platform designed specifically for automated retail. The company is distributing its BluKey™ device to operators in the US and Canada. Consumers can download the free mobile app for iPhone or Android.
PC Points/Plus anyone can join the new and improved PC Plus programme to earn free groceries at select stores across Canada. Besides being your actual points card, the app lets you load special offers of the week (the items that are going to earn you extra points), see your points balance, find participating stores, get recipes and create shopping lists. 1000 points equal $1 in groceries.
Perka digital loyalty marketing platform launched April 2011. First Data, the global payment processing company, acquired Perka after purchasing Andreessen Horowitz-backed mobile payments startup Clover
Perkopolis perkopolis.com
Perkville perkville.com
PETRO‐POINTS
plum rewards; Chapters plum points are collected by buying in-store at any Indigo, Chapters, Coles, Indigospirit, World’s Biggest Bookstore, SmithBooks and The Book Company locations
PunchTab
pure (see hmv Canada)
Qriket qriket.com
RBC Royal Bank of Canada grew its mobile wallet user base since moving from a SIM-based model to host card emulation (HCE). Support for gift cards, loyalty cards and digital receipts is also being added to its HCE wallet. The new features will allow customers to manage and redeem loyalty points from more than 150 loyalty programs as well as track the return or warranty period for purchased items by interacting with digital receipts stored within the app.

Royal Bank of Canada Exploring Blockchain Loyalty Program

Ribitt ribitt.io @ribitt_rewards Ribitt is was a platform to discover & experience the best local shops in every neighbourhood. Be Rewarded for Shopping Local: Earn points on purchases you already make at neighbourhood shops & redeem them at any shop for anything you want. iOS & Android app. Toronto & Peterborough, ON
RBC Rewards – Redeem your Visa rewards points for merchandise, travel, gift cards/certificates, charitable donations & RBC Financial Rewards vouchers.
RedFlagDeals (iOS/Mobile web) redflagdeals.com If there is a deal to be had in Canada, it is most likely being discussed on RedFlagDeals long before you hear about it.
Referral Rock referralrock.com @ReferralRock Customer Referral Service – Design, track and manage your program to get more customers
RewardingYourself Loyalty Wallet by LoyaltyMatch Inc. loyaltymatch.com (Loyalty and Gamification Saas Platform)
RewardLoop (mobile rewards program that rewards you for spending at your favorite merchants) rewardloop.com
Richtree Market Pass By Natural Markets Food Group richtreenaturalmarket.com
Rogers readies loyalty points program in bid to keep customers from switching to rival carriers. Rogers Communications will launch the national rewards program in stages, starting in Red Deer, Alta.
Rogers Mobile Shopper solution (enables customers to engage with brands in-store through mobile offers, applications & mobile payments technology. RioCan, Canada’s largest owner of shopping centres, is first to trial the Rogers Mobile Shopper solution in select Ontario-based shopping centres)
Save‐On‐More
SCENE Card http://www.scene.ca SCENE points
Scotiabank SCENE Card. Earn SCENE points by paying with your Scotiabank SCENE debit, SCENE VISA or SCENE Prepaid VISA card.
Sears Card Sears Canada Inc announced updates to loyalty program and credit card transition process; says enhanced Sears club loyalty program is set to launch before the holiday shopping season 2015
Shario @shario https://angel.co/shario customer referral & loyalty app for brick & mortar businesses. [Full-disclosure: I’m was co-founder of Shario. It was designed by User Experience Design company MING Labsbehance.net/gallery/11853341/Shario-App
Shopify (Reward customers for each new customer that they bring to your store: Apps like Zferral and ReferralCandy automate this. Traditional loyalty programs where rewards are offered to repeat customers based on how much they buy: Apps like PunchTab & Incentify)
Shopkick
Shoppers Drug Mart (Optimum Rewards Program) Shoppers Optimum® Card
Simply Good’s coupon app GetLoop
SmoothPay smoothpay.com
Snapsaves (iOS/Android) snapsaves.com now owned by Groupon snap.groupon.com
Snipp Interactive Inc. Loyalty Program Of Choice For Unilever, L’oreal, Proctor And Gamble, Kellogs
SnipSnap Coupon App by SnipSnap App LLC
SPC Card student loyalty program SPC Card with 1.1 million members; digital Student Price Card. The digital SPC Card is available via the SPC Card mobile app on iTunes and Android devices. Giving students relevant offers based on their location, making redemption easy via the Digital Card, and adding personalized offers the SPC app is engaging millennials. Soon to be accepted at all of SPC’s 15,000 partner locations throughout Canada, making it one of the largest mobile loyalty card activations currently in market.
Square (“Create and Apply Rewards with Square Register”)
Starbucks (My Starbucks Rewards). Starbucks has both an app & rewards card that gives free drinks & food to frequent customers. Starbucks Canada announced that it will bring the company’s innovative mobile ordering feature, Mobile Order & Pay, to approximately 300 company-owned stores in the Greater Toronto Area. Beginning in April 2016, you will no longer reach gold status with 30 stars or 30 transactions, and then score free food with 12 stars. Instead, with 2 stars awarded for each $1 spent, it takes 300 stars to get to gold and 125 stars for gold members to get freebies.
Stocard is a mobile Startup from Germany that has set the goal to make customer loyalty go mobile, thus making loyalty solutions more powerful for consumers and retailers.
Subway is expanding its Wi-Fi-enabled loyalty program to 600 Canadian stores following a successful pilot, highlighting how fast-food chains can leverage mobile to drive in-store traffic, especially among millennials. Subway has collaborated with Turnstyle to power the rewards platform, which will send a mobile coupon for a free sandwich to consumers who sign into the store’s Wi-Fi for the first time. This tactic is well-poised to bring hordes of new consumers into Subway locations and fuel a myriad of loyalty sign-ups, even among individuals who initially only want to use the complimentary Wi-Fi.
suretap™ wallet by Rogers Communications rogers.com/web/content/suretap
Sweet Tooth Rewards (turn-key points & rewards app for your Magento eCommerce store)
SynapzeINSTANT™ – Jan. 27, 2016 – Bond Brand Loyalty has rolled out an innovative new solution to help North American banks lead in the competitive landscape of reward and loyalty programs, all while offering bank customers a near “endless aisle” of instant redemption with leading retail brands. Better yet, the standalone rewards app requires no large-scale retailer POS integration or associated expense. SynapzeINSTANT™: A new app-based solution for any bank with a credit card loyalty program. It was created to help ease the ever-increasing costs financial institutions endure while trying to differentiate.
Tab Payments: Canadian restaurants currently using Tab Payments will be able to upgrade to Velocity’s payment and loyalty platform
The Club Sobeys Program
The More Rewards Program
Thirdshelf (retail app & loyalty platform) thirdshelf.com
Tim Hortons added a smartphone payment option to its lineup of mobile apps across iOS, Android, BlackBerry. Called “Pay with TimmyMe” it uses a pre-registered Tim Card to allow payments from the smartphone. Also launching its own loyalty rewards program partnering with CIBC for a Visa credit card that accumulates points redeemable at Tim Hortons stores.
TimePlay the company behind Cineplex TimePlay. Platform that delivers interactive, multi-player experiences while providing a targeted portal for offer delivery & e-commerce. Turns a mobile device into an interactive gaming device enabling thousands of participants to engage together and influence outcomes on a second screen. Toronto, ON, Canada & Los Angeles, Venice, CA
Turnstyle. “Subway’s expansion of Turnstyle throughout its network will continue to help the brand learn more about its customers, increase its marketing base and grow meaningful customer engagement opportunities,” said Chris Gilpin, CEO of Turnstyle. “The platform will enable new Subway restaurants to increase customer loyalty (visit frequency) and create compelling omnichannel marketing initiatives.”
Ugo (initially allow customers to load their TD Visa, President’s Choice Financial MasterCard & PC Plus cards into a mobile wallet. PC points can be redeemed at Loblaw & banner store locations)
Velocity: Canadian restaurants currently using Tab Payments will be able to upgrade to Velocity’s payment and loyalty platform
vicinity rewards (developed by US-based company, FiveStars. Launched in Canada by Rogers Communications. Vincity is a loyalty program for small business that rewards customers when they visit their store.)
Virtualnext virtualnext.com, Toronto, Canada & US based. Virtual Next is working together with Global Payments (see above)
Wallet (part of iOS)
Walmart Rewards
WestJet Rewards®