In Sales 2.0 marketing’s role is no longer limited to filling the pipeline with leads

Mike Damphousse from damphousse.org interviewed Anneke Seley from Phoneworks and author of the book Sales 2.0, May 2009:

“[…] What do you think smart sales and marketing execs should do to maximize both inbound and outbound activity?

Anneke: In an ideal world, marketing campaigns engage every qualified customer and sales reps just have to respond to incoming inquiries. But not all customers respond to these kinds of “direct response” marketing campaigns. Sometimes a highly-personalized phone and Web contact strategy -often called “Prospecting 2.0” or “Cold Calling 2.0” – yields the best results. As mentioned in my book, salesforce.com discovered this in 2003 when the company started a concerted effort to sell to large companies and traditional demand generation marketing wasn’t reaching target accounts. In innovative, Sales 2.0 companies, sales and marketing execs work together to design and execute different kinds of programs to reach different kinds of audiences. This is part of the Sales 2.0 philosophy to “sell in the way your customer wants to buy” (or engage).

Mike: You just mentioned that the union of selling and marketing is greater every day. What would you tell a marketing exec if they asked why they should be at Sales 2.0?

Anneke: It’s getting harder to discern where marketing ends and sales begins. In Sales 2.0, marketing’s role is no longer limited to filling the pipeline with leads; marketing is now essential in nurturing leads and keeping prospects and customers engaged even after they interact with sales. If you are a marketing exec, spend a day hanging out with us sales “guys” at the Sales 2.0 conference to learn our language and feel our pain! (This reminds me of a male colleague who reads Cosmopolitan magazine to better understand women.) By the way, it must be said that sales and marketing cooperation works best in companies in which sales and marketing execs share performance metrics, supported by incentive compensation, so CEO’s should come too!

Mike: Do you see sales people as Hunters or Gatherers in a 2.0 world?

Anneke: Both. But in Sales 2.0 companies, sales people are usually one or the other (new business reps or reps who look after customer accounts). And we usually refer to Gatherers as “Farmers”. […]”

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