Brian Lambert posted “Sales 2.0 impact on Sales Process, Sales Enablement, Sales Development”
From July 15, 2008:
“[…] There is much discussion today about Sales 2.0 technology and it’s impact on sales process, the buyer-seller relationship, and sales management practices. Much of the discussion focuses on the individual and team impact of these technologies in various areas such as knowledge management (CRM, etc.), prospecting (LinkedIn, etc), and industry knowledge (portals and discussion boards). This technology focuses on the sales process and helping sales teams cope with the rapid change they face in their market. Certainly, there is an impact for Sales 2.0 technology in this space, and I wonder how much more we have yet to see. As more knowledge is provided to buyers through the Internet, opinion sites, and more research oriented sites, the power-shift from the seller to the buyer will certainly continue as international competition increases creating new and emerging markets for many industries.
The changing landscape of the sales environment is not only found in the buyer-seller relationship, it’s also found within the sales team. Turnover continues to be high and the talent shortage continues to create challenges for even the best and most-reputable sales teams. Sales managers sit at a critical junction point between sales execution and sales strategy — yet many are not provided resources, tools, and (perhaps most importantly) the time necessary to ratchet performance over the long term. To compound the issues, the system’s approach required to address unique customer challenges, respond to the competitive landscape, and create an agile, responsive sales organization involves more people than just the sales manager and sales team. It requires the alignment of sales development and training efforts as well as Sales Enablement and operational execution. […]
Sales Process Execution (SPE) requires the complete alignment of company resources to facilitate a responsive and agile customer relationship. Without sales process execution, there are no sales. SPE is enabled by Sales 2.0 largely through CRM, SFA, Knowledge Management Tools, and customer-driven communications such as knowledge bases and wikis. […]
Sales Enablement improves sales capacity of the firm overall. Without sales enablement, there are inefficient processes, communication flows, and more required rework. While Sales Process Execution is mostly focused on the external relationships and buyer-seller interface, Sales Enablement (SE) is mostly concerned with the internal efficiency of the company. SE initiatives are most impacting when optimizing existing work flow, processes, and administrative tasks. The goal of SE therefore becomes is to “substitute” as much of the sales team member’s work as possible. By providing adequate task substitution as a primary goal of Sales Enablement, sales teams are more free to spend time with customers. Sales Enablement in Sales 2.0 is largely the world of large-scale CRM tools, company intranet tools, and peer-to-peer sharing tools. There is more room for Sales 2.0 to support the internal working of the organization especially on critical inter-departmental communication and alignment. […]
Sales 2.0 tools can help organizations synchronize to individual buying organizations while freeing up sales team members from routine administrative tasks. In the quest for improved selling effectiveness, most companies focus their Sales 2.0 strategies on SPE and SE. […] yes, revenue could equal SPE x SE. However, the impact of sales development would probably not be realized. […]”