- Responsible for partnering with FTS/SDG managers to ensure hiring best practices are being followed, SFDC processes are utilized and all enablement resources are successfully leveraged to achieve key metrics.
- Ensure FTS and SDG best practices are captured in the FUSE/SAVO sales enablement platform with region specific programs and information related to sales process reinforcement resources.
- Utilize SFDC and FUSE to track, measure, analyze, report on both individual contributor and team performance in all regions: NA, EMEA, ROW. Identify and implement ways to continue to broaden APM FUSE resources with new training content in a timely manner.
- Work with Compuware Global Learning and Detroit Sales Operations teams to leverage corporate shared services, as well as with APM BU resources, such as Strategic Services team, as needed and align with all reinforcement content and skill-building certification and enablement programs.
- Partner with FTS and SDG managers to ensure their teams are achieving their goals and yielding to expectation through logistics and facilitation management of Sales Development programs, including: Technical Jams, Technical Deep Dives, Performance Journey training, Product Office Hours, and ongoing events to help reinforce the Compuware APM system.
- As part of the APM Sales Development team, partner with Sales/Marketing leaders and Product Management to ensure successful enablement 2x year for Spring and Fall Launches and for any other additions to the Gomez platform that may occur from recent or future acquisitions.
- Partner with APM Field Enablement team in all regions: NA, EMEA, ROW, to implement programs and tools that improve the effectiveness of our APM FTS/SDG managers and reps. Assist in rolling out a new comprehensive certification program that aligns the proper skill sets on our APM FTS and SDG teams.
- Assist with ad hoc technical development projects as requested, such as alignment projects with the APM Proposal team and/or Strategic Services teams.
Job Requirements:
- Strong problem-solving skills.
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Strong attention to detail and sense of urgency around meeting deadlines.
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Demonstrated ability to work independently toward defined deliverables and timelines.
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Excellent organizational skills, including the ability to handle multiple tasks/projects at the same time.
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Must have high ethics, integrity, and humility and have a desire to be part of a rapidly growing field organization.
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Excellent written and verbal communication skills.
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Highly motivated, goal oriented professional who is comfortable coordinating activities and deliverables requiring involvement from multiple internal departments.
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Familiarity with a sales process and Application Performance Management is a plus.
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Travel required, up to 50%.
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Experience with MS Office products and Salesforce.com highly desirable.
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